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Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING
All orders come with free worldwide shipping with no minimums. After you've paid for your watch band it can take up to 2-3 business days to process and prepare your order for shipment. Once your band has shipped you will receive a tracking number via email so you can see right where your watch band is at all times.
    PAYMENT METHODS

    Shella accepts the following payment methods:

    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
    • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
    EXCHANGES, RETURNS AND REFUNDS

    Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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